Mobile Voice for Salesforce Voice is the Mobile App that allows you to handle Salesforce Voice interactions directly on your phone in a secure manner. It serves as a valuable extension to your desktop version of Salesforce Voice (formerly Service Cloud Voice) for your mobile workforce.
Launching soon on Salesforce AppExchange for Amazon Connect, Genesys and NiCE CXone.
Launching soon. Join the waitlist to receive updates.
25K+
Onboarded users
5.0
Average rating out of 5
Accross all our solutions on several CCaaS platforms
Benefits
The power of Salesforce Voice on Mobile
BENEFITS
Single source of truth
Mobile Voice integrates seamlessly with your preferred telephony partner and Salesforce Voice. Whether you're managing sales teams, healthcare operations, or technical support, Mobile Voice empowers your employees to stay productive and connected wherever they work.
BENEFITS
Eliminate customer blindspots
Get a grasp on what your teams are doing and what your customers are thinking. The world of customer communication beyond your contact center is often a blind spot, excluded from AI model training and not subject to any oversight. Mobile Voice allows you to take control of your field force and their daily customer communications.
BENEFITS
Unified communication beyond contact center walls
Extend Salesforce Voice beyond the contact center to empower your entire field force. Scale communications with confidence, elevate customer satisfaction, and deliver a consistent, professional experience across every touchpoint - all while maintaining centralized control.
Industry use cases
Mobile Voice provides benefits in almost every industry. Key industries highlighted below.
Financial services
Gain industry compliance by recording all interactions for private bankers, relationship managers and branch workers.
Healthcare
Plug your field doctors and nurses into your CCaaS, ensuring patients receive the right care at the right time.
Insurance
Take control over your customer communication by onboarding your claim handlers and insurance experts in the field.
Automotive
Get your salespeople, showroom workers and service center on Salesforce Voice to stay close to your customer at any time.
Retail
Empower your retail shop workers to take calls when it's quiet in the shop or help local customers with a product question.
Utilities
Save costs by onboarding your field technicians to efficiently communicate with customers and the central teams.
Pricing that’s simple, predictable, and all-in.
Monthly subscription pricing on a concurrent basis including support. Minimum 10 users. All billing and contracting processed through Salesforce AppExchange
